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Troubleshooting

I receive installation errors

You can get one of the following errors when you use the sudo pip install cloud4rpi command to install the Cloud4RPi client library:

  1. InstallationError: Command "python setup.py egg_info" failed with error code 1
  2. Error while finding spec for 'pip.__main__' (<class 'ImportError'>: cannot import name 'IncompleteRead'); 'pip' is a package and cannot be directly executed

This happens because the setuptools and/or pip packages your Python interpreter uses are outdated. Update the packages with the following command:

sudo pip install --upgrade setuptools pip

After updating, reinstall cloud4rpi:

sudo pip install cloud4rpi

Raspberry Pi does not recognize my 1-Wire device

Follow the instructions below if you experience issues with the 1-Wire interface on Raspberry Pi.

  1. Run sudo raspi-config and make sure that the 1-Wire interface is enabled (Interfacing Options | 1-Wire menu).
  2. Add the dtoverlay=w1-gpio string to your /boot/config.txt file (echo dtoverlay=w1-gpio | sudo tee -a /boot/config.txt).
  3. Reboot (sudo reboot command).
  4. Double-check the wiring and your device's operational voltage. The 1-Wire DATA bus should be connected to GPIO4 (Pin 7) and pulled-up to VCC.

I receive an "Insecure Platform" warning

The InsecurePlatformWarning: A true SSLContext object is not available... notification appears when you run Cloud4RPi on Python v2.7.9 and earlier. Use the following command to check the Python version:

python --version

You can use one of the following approaches to install the latest version:

I get a WiFi library collision in the Arduino IDE

The Multiple libraries were found for "WiFi.h" message can appear in Arduino IDE. This indicates the IDE has two libraries with the same name, and it does not know which one to use.

To avoid this error, specify the absolute path to the header file in the #include directive, for example:

#include <C:\Users\user\Documents\ArduinoData\packages\esp32\hardware\esp32\1.0.2\libraries\WiFi\src\WiFi.h>

You can copy-paste the valid path to both libraries that appear in the error message. Add the src\ subfolder between the library path and header file name.

A control panel widget displays a "No data found" error

This means that a variable's name was changed on the device.

Unbound Variable

If you revert to the old name or assign the new name the widget, the widget will successfully bind to the variable and retain all its data.